ORIT strives for the highest quality and therefore carries out thorough quality checks. Nevertheless, a product may occasionally show a defect after delivery. This cannot always be prevented, but we want to resolve it as quickly and effectively as possible. Below you will find the procedure to follow in the event of a complaint.
Photos do not always show a problem clearly enough. Therefore, where possible, we ask you to make a short video showing the issue. This often allows us to identify the problem immediately and provide a suitable solution more quickly.
In the event of a complaint, please follow the steps below.
You or one of your customers reports a complaint.
The owner of the product sends a video showing the problem to info@orit.nl.
Please also include a telephone number where the owner can be reached. We will assess the complaint, make contact if necessary and work towards a suitable solution. You will be kept informed.
Does the complaint concern a spare part? Please include a clear photo if possible. This allows us to identify the correct part and prepare a quotation.