Dear customer
 
Unfortunately, we occasionally receive a complaint. It's not always clear what's going on. Sometimes the complaint is accompanied by photos that often unfortunately do not provide clarity.
A video of the progress is often immediately clear. Certainly if it has been included by your customer and in which the complaint is reproduced.
 
We therefore request that you follow the following route schedule in the event of complaints;
 
1. A complaint is reported to you or a customer of yours.
2. The owner of the complaint sends a video WhatsApp to ORIT +31 (0)13 4679128 and you.
3. We are then also in possession of the telephone number and will respond and resolve the complaint and you will be informed.
4. For parts, please send your customer a photo. We will then make an offer for you.
 
In this way we hope to be able to streamline complaints handling better. Of course your comments or comments are more than welcome
 
BEST REGARDS
ORIT B.V.

Contact us if you would like to request a return order.
Phone: +31 (0)13 467 91 28
E-mail: info@orit.nl